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Frequently Asked Questions

  • What is is a website to provide website templates for you to build a website or web projects in a few hours for both commercial and non-commercial purpose.

  • Is web templates really free?

    Yes. The free website templates include a backlink to You must provide the backlink to use the template for free for lifetime. Do not Edit or Remove the backlink in the footer.

  • Can I remove backlink from footer?

    Yes, you can remove backlink by selecting remove backlink option. You can see ‘remove backlink’ option on every template page. Just click it.

  • What is a web template?

    A web template is a responsive website design that offers a unique way to build your own site, portfolio or web projects quickly.

  • Is these web templates compatible with other devices?

    Yes, web templates are responsive, so it supports all type of devices irrespective of desktop, smartphone or mobile.

  • What do I receive when I order a web template from

    You will receive a Package which contains an HTML file, a JS file, and a CSS file in a .zip file format.
    Please note that the images in the template will be blurred in the downloaded package.

  • What am I allowed and not allowed to do with the templates?

    You can create a website and web projects using the web templates according to your need.
    More details on : License page

  • Is it possible to use a particular image from the template?

    Yes, all the images on our website are licenced under CC0(Creative Commons).

  • Is there any return policy?

    No, we do not take any returns.

  • I ordered a template but haven’t received the download information.

    For this contact us at

  • Is it possible to use your templates to develop websites for my customers?

    It is possible. In fact, it is ideal for those who want to offer their customers a high-quality design and save cost and time. Remember that you are authorized to build only one project with the purchased template.
    To make more than one website, you need to purchase the template again.

  • Can I use free templates more than one time?

    If you are willing to provide a backlink to, you can use a template one or more time.
    But remember, when a template’s backlink is removed, it is allowed to be used only once.

  • How do I pay for web template?

    You can pay via Paypal and PayUMoney gateway.

  • What types of membership do you provide?

    We provide three types of membership. Starter, Standard and Advanced. Visit Plans & Pricing page for more info.

  • Is there a membership fee?

    Yes, Membership fees vary as per the plan. Please visit Plans & Pricing page

  • Can I transfer my membership to someone else?

    No. Memberships at themevault are not transferable.

  • Will the membership auto renew after expiry?

    No. None of the memberships is auto-renewable.

  • Who should I contact if I have questions about my membership?

    You can mail your query to

  • Can I cancel my membership and request a refund?

    No. A membership once purchased cannot be cancelled or refunded.

  • Can I downgrade my membership?


  • I can't remember my username and/or password. How can I log in to the site?

    You can click on forget password option while login. you will get a password reset link to your given email address.

Didn’t find the answer you were looking for? Feel free to contact us


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